Global trade route simulation

List of contents of this article:

• 1,Global trade route simulation The property customer service butler was scolded by the owner
• 2, Property customer service butler encounters owner's complaint point handling
• 3, How does the person in charge of the property customer service department add the owner's WeChat
• 4, What are the highlight services of the property customer service butler?

Property customer service butler wronged incident was scolded by the owner

If the owner scolds property customer service in the group, you can try the following reply: Apologize: First of all, you can express Sorry, it means that the customer service team has realized this problem and will take measures to solve the problem.

If the owner scolds the property customer service in the group, you can reply like this: Thank you for reporting the problems in the community. I'm sorry for the inconvenience. We will deal with the problem you reported as soon as possible and keep in touch with you during the process. Please wait patiently. I'm very sorry to trouble you.

When dealing with conflicts with the owner, keep calm and rational, and try to avoid using insulting or offensive language to respond to the other party. This may make the situation worse, not solve the problem.

Legal analysis: If the property manager insults the owner, he can go to the property company to complain. If the property management company does not deal with it, you can also go to the local real estate authority to file a complaint. If the property manager insults the owner, he can also call 12315 to complain.If the owner can't stand it, he can call the police or go to court to sue.

Property is specially designed for owners. The service industry is not easy to do. If you meet some emotional owners, you may still do it. You should keep restraint. If you encounter those unreasonable owners, you can avoid them temporarily and try not to have a head-on conflict with the other party.

You can give a verbal warning first. If it has no effect, it is recommended to call the police directly, and the public security organ will deal with it according to law. If insulting others by texting is suspected of blatant insulting or slandering others, the victim can report the case to the public security organ in accordance with the law and request a case to be investigated and punished. Legal analysis The legitimate rights and interests of citizens are protected by law.

>

The property customer service manager encounters the handling of the owner's complaint point

For all kinds of complaints, encounters or misfortunes, you should first put yourself in the perspective of the owner and express understanding or sympathy appropriately. If the owner is emotional and rude when complaining, the property manager should deal with it calmly and temporarily leave if necessary to avoid conflicts.

If the complaint is unreasonable, the customer service should quickly reply to the business, politely explain the reason or situation, and sincerely seek the understanding of the business.At the same time, it should be noted that unreasonable complaints against business households can be explained clearly, and don't be too entangled.

(3) Handling complaints should be fair and reasonable; (4) If it exceeds the scope of authority, the customer service should explain to the business owner and promptly ask the superior for instructions; (5) If it is indeed a customer service mistake, it should be dealt with early; (6) If it cannot be handled temporarily, the matter can be recorded in detail, the owner's contact number, and promise Reply as soon as possible (the promised thing must be done).

Accepting customer complaints should be done to the end until the problem is solved and the customer is replied; for unresolved complaints, it should be euphemistically explained to the owner and the next reply time should be determined.

How does the person in charge of the property customer service department goAdd the owner's WeChat

to log in to the property management system: First, the property customer service needs to log in to the property management system and enter the system background. Add owner information: In the background of the system, property customer service needs to find the "Owner Information Management" module and click the "Add Owner" button.

You can tell the owner that if there are any good activities in the community in the future, it can be conveniently notified. If the owner has an emergency maintenance situation, he can also inform him on WeChat, so as to save the trouble of not being able to get through the phone.

Communicate with heart and take the owner as the family. Start with the topics that are familiar to each other, look for each other's interests, and stay for a while in the topics that the other party is excited about.

Learn about the basic situation of the owner's family, and then take the opportunity to collect utility bills, and by the way, make a request to add WeChat, so that the owner does not misunderstand, and then quickly add WeChat.Some owners are unwilling to add WeChat casually for privacy, so they should understand it with emotion and reason, and tell WeChat the meaning and importance of mutual contact.

First of all, you just need to briefly introduce yourself, and then say that you hope to communicate more in the future and add a WeChat to help each other. Secondly, when introducing for the first time, don't put your posture too low, don't say too much, and praise the other party's words, which will make the other party feel that you are not particularly upright.

If there is no topic in the group, try to see if you can check the circle of friends. If you can, it's relatively simple. You can first look at the circle of friends you want to add, have a general understanding of him, find out your common topics, and then add him later.

What are the highlight services of the property customer service butler?

The highlight is: strengthen employee training and constantly improve the comprehensive quality of employees themselves. Excellent employees are the guarantee of improving the quality of property services. Do a good job in handling the owner's complaints, do not complain about the owner, but take the owner's complaints as a resource to improve and perfect property services.

Strengthen employee training and constantly improve the comprehensive quality of employees themselves. Excellent employees are the guarantee to improve the quality of property services. Do a good job in handling the owner's complaints, do not complain about the owner, but take the owner's complaints as a resource to improve and perfect property services. Cultivate ISO9001 quality management habits, abide by the rules and be meticulous.

Energy management service Through energy management measures such as the transformation of public facilities and equipment, public energyImplement energy-saving management to realize energy saving and emission reduction while ensuring the comfort of the building environment, and realize green property management.

The special services of Green City Property include: Exclusive butler service: Each owner is equipped with an exclusive butler, and each owner establishes a special file, and is committed to providing owners with comprehensive, subtle, personalized and warm butler services.

Provide all kinds of special services, which are usually paid. Such as sending milk and newspapers, taking care of the elderly, patients and children, booking tickets and sending tickets, shopping on behalf of others, door-to-door delivery, etc. High-end property service is to achieve ordinary property service, so that the owner can live comfortably and rest assured, which has become the highlight of high-end property service.

In order to make the company's management system run quickly and effectively and ensure that the work is more timely, the project compiles "Customer Service Butler's OneTian", the daily workflow of the customer service butler is process-oriented to carry out the daily work of the butler, and at the same time carry out the continuous reinvention and innovation of business processes.